Al's Sporting Goods Support

This article pertains to troubleshooting and identifying issues with the Symbol LS4278 or Motorola STB4278 Handheld Desktop Scanners.

Cause:

If your unit scans, but won’t transmit the barcode information, the your scanners and cradle (base station) may not be paired. Make sure your scanner is paired correctly with the scanner base by scanning the barcode located on the top of the scanner base.

Example

After scanning barcode, wait a few seconds, and at this point you should be correctly paired.

You will also likely hear a beep from the scanner confirming your connection. 

If you are experiencing aberrant or intermittent issues with your scanner, such as power downs, a failure to charge, or a flashing amber light, then another thing to consider is the scanner’s internal battery. Low charged or old batteries can cause this issue as well. Please contact Al's IT Support if this problem presents itself or you have persistent issues with your devices.  You can also try the printing the USB barcode PDF. It may just need to be programmed for HID. The link for this is located below. 

https://www.bctp.com/wp-content/uploads/2016/05/USB-LS4278.pdf